Here is the complete, fully updated Privacy Policy with all third-party privacy policy links embedded.

Muscle Mind and Soul Massage and Wellness LLC

Last updated: July 27, 2026

Muscle Mind and Soul Massage and Wellness LLC ("MMS," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

When you book or receive services:

• Contact & Billing Details: Name, phone number, email address, and billing information, collected through MassageBook (our scheduling platform) and Square (payment processing).
• Health Intake Information: Health intake information you provide (relevant medical history, areas of concern) used solely to inform safe and effective treatment.
• Care Records: Appointment history and notes related to your care.

When you visit our website or social media:

• Standard analytics data (pages visited, browser type) collected via cookies, as disclosed on our website.
• Information collected by Facebook/Meta if you interact with our ads or page, governed in part by Meta's own privacy policy.

• To schedule and provide massage and wellness services.
• To communicate with you about appointments, policies, or follow-up care.
• To process payments.
• To improve our services and respond to inquiries.
• To send occasional promotional emails — you may unsubscribe from these at any time using the link provided in each email.

We use text messaging and email for two specific operational purposes:

1. Automated Appointment Notifications (via MassageBook): When you book an appointment, MassageBook sends automated transactional alerts and emails (such as booking confirmations, intake form links, and appointment reminders).
2. Direct Studio Communications (via Dialnote & Studio Email): Our main studio line and direct email (musclemindandsoul@gmail.com) allow our desk staff and practitioners to communicate with you directly regarding real-time inquiries, schedule changes, or follow-up questions.

• No Commercial Marketing via SMS: We do not use text messaging for promotional marketing blasts, bulk advertising, or spam. Text communications are strictly transactional and operational between you and our studio team.
• Data Privacy & Non-Sharing: Mobile information and phone numbers will never be shared, sold, rented, or leased to third parties or affiliates for marketing or promotional purposes.
• Opt-Out & Alternative Contact: You may opt out of receiving direct text messages from our studio line at any time by replying STOP. Opting out of text messaging does not cancel your appointments; if you opt out of texts, we will continue to communicate regarding your scheduling and care via email or direct phone calls. For assistance, reply HELP or contact our office. Message and data rates may apply depending on your mobile carrier.
• Managing Preferences Across Systems: Because MassageBook and Dialnote operate on separate platforms, opting out of text messages on our main office line (Dialnote) does not automatically unsubscribe you from MassageBook’s automated email or text reminders, and vice versa. Each platform manages its notification preferences independently.
• Email Preferences: Unsubscribing from automated marketing or reminder emails through MassageBook manages your preferences for automated system communications. It does not prevent our staff from emailing you directly from our studio Gmail regarding individual scheduling needs or direct care inquiries.

Your health intake information is treated as confidential and is accessible only to the practitioner(s) providing your care and administrative staff as needed for scheduling and billing. While massage therapy practices are not generally classified as HIPAA-covered entities, we apply HIPAA-consistent confidentiality standards to all client health information as a matter of professional practice.

We do not sell, rent, or trade your personal information to third parties.

We use the following third-party platforms to support our practice. Each provider operates under its own respective privacy policy, which are linked below for your convenience:

• MassageBook — scheduling, intake forms, payment processing, and automated appointment text/email notifications
• Square — payment processing
• Dialnote — business phone line, call handling, and direct operational text communications
• Facebook/Meta — page management and advertising
• GoDaddy — website hosting

You may request to access or correct the personal information we hold about you by contacting us directly at musclemindandsoul@gmail.com or 302-827-7447.

If you are no longer an active client and wish to request deletion of your information, contact us and we will accommodate this where possible. Please note that for clients with treatment history, we retain certain records as part of standard practice management and recordkeeping — this protects both you and us in the event treatment history is ever needed for continuity of care or liability purposes.

Our services and website are not directed at children under 13, and we do not knowingly collect information from children under 13.

We may update this policy from time to time. The "Last updated" date above reflects the most recent revision.

Muscle Mind and Soul Massage and Wellness LLC

26822 Lewes Georgetown Hwy, Unit B

Harbeson, DE 19951

📞 302-827-7447

✉️ musclemindandsoul@gmail.com